These Terms of Service ("Terms") govern the relationship between Online Pulse d.o.o. ("Online Pulse", "we", "us", "our") and any individual or business ("Client", "you", "your") that engages our services or uses our website at https://onlinepulse.hr.
By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Services
Online Pulse provides web design, web development, local SEO, content writing, booking system integration, and digital marketing services ("Services"). The specific scope, deliverables, timeline, and price for each project are agreed in a separate written proposal or service agreement.
2. Quotes and Payments
- All prices are quoted in EUR and are exclusive of Croatian VAT (PDV) unless explicitly stated otherwise.
- Projects require a 50% deposit before work commences. The remaining 50% is due before the website goes live.
- Invoices are due within 15 calendar days of issue.
- Late payments may incur statutory interest under Croatian law.
- Quoted prices are valid for 30 days from the date of issue.
3. Client Responsibilities
To deliver your project on time, you agree to:
- Provide timely feedback and approvals (typically within 3 business days of receiving materials)
- Supply any required assets (logos, photos, text) within agreed deadlines
- Nominate a single point of contact for the project
- Ensure that any content you provide does not infringe third-party intellectual property rights
Delays caused by late feedback or content delivery may shift delivery timelines accordingly. We are not liable for such delays.
4. Revisions and Scope Changes
- Each project includes a defined number of revision rounds as stated in the proposal.
- Revision rounds cover adjustments to existing content and design — not new features or additional pages.
- Scope changes (new pages, new features, significant redesigns) will be quoted and agreed separately before work begins.
5. Intellectual Property
- Upon receipt of full payment, you own the completed website design and content we created specifically for your project.
- We retain the right to showcase the completed project in our portfolio unless you request otherwise in writing.
- Third-party components (fonts, stock images, plugins, frameworks) remain subject to their respective licences.
- We retain ownership of any reusable code libraries, templates, or tools we develop, which may be used in future projects.
6. Hosting, Domain, and Maintenance
- Hosting, domain registration, and ongoing maintenance are not included in website build prices unless explicitly stated.
- You are responsible for renewing domain registrations and hosting subscriptions.
- We are not liable for downtime, data loss, or security breaches caused by your hosting provider.
7. Confidentiality
Both parties agree to keep confidential any non-public business information shared during the project. This obligation survives termination of the engagement.
8. Limitation of Liability
To the maximum extent permitted by Croatian law:
- Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific project giving rise to the claim.
- We are not liable for indirect, incidental, consequential, or special damages, including lost profits or lost bookings.
- We do not guarantee specific search engine rankings or business results from our SEO services.
9. Termination
- Either party may terminate the engagement with 14 days' written notice.
- If you terminate after work has commenced, you are liable for the value of work completed to the termination date, with a minimum of the deposit paid.
- If we terminate due to your breach of these Terms, the deposit is non-refundable.
10. Warranties and Disclaimers
We warrant that our services will be performed with reasonable skill and care. We do not warrant that the website will be error-free, uninterrupted, or free from security vulnerabilities once in your control. Websites are delivered on a reasonable best-efforts basis.
11. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Croatia. Any disputes shall first be subject to good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Rijeka, Croatia.
12. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised date. For ongoing projects, material changes will be communicated directly.
13. Contact
Questions about these Terms? Contact us at webonlinepulse@gmail.com or call +385 91 476 8047.