This Privacy Policy describes how Online Pulse d.o.o. ("Online Pulse", "we", "us", or "our"), a company registered in Rijeka, Croatia, collects, uses, and protects your personal data when you visit our website at https://onlinepulse.hr or contact us through any of our channels.
We are committed to complying with the General Data Protection Regulation (EU) 2016/679 (GDPR) and all applicable Croatian data protection legislation.
1. Data Controller
Online Pulse d.o.o.
Rijeka, Primorsko-goranska županija, Croatia
OIB: [YOUR-OIB-HERE]
Email: webonlinepulse@gmail.com
Phone: +385 91 476 8047
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact data: name, email address, phone number
- Business data: business name, business type, project details
- Technical data: IP address, browser type, pages visited, time spent on pages (collected via analytics cookies with your consent)
- Communication data: contents of messages you send us via contact form, email, or WhatsApp
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent (Art. 6(1)(a) GDPR): for analytics cookies and marketing communications
- Contractual necessity (Art. 6(1)(b) GDPR): to fulfil or negotiate a services contract with you
- Legitimate interest (Art. 6(1)(f) GDPR): for security, fraud prevention, and improving our services
- Legal obligation (Art. 6(1)(c) GDPR): to comply with Croatian and EU law
4. How We Use Your Data
- To respond to your enquiries and provide quotes
- To deliver the services you have contracted with us
- To send project-related communications
- To improve our website and services
- To comply with legal obligations
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Contact form enquiries: up to 2 years from last contact
- Client project data: up to 7 years (Croatian accounting law requirement)
- Analytics data: up to 26 months (Google Analytics default)
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service providers: hosting providers, analytics tools, form processing tools — under data processing agreements
- Legal authorities: when required by law
All processors are selected to ensure GDPR compliance. Where data is transferred outside the EU/EEA, we ensure appropriate safeguards (Standard Contractual Clauses) are in place.
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of your data
- Right to rectification — correct inaccurate data
- Right to erasure — request deletion ("right to be forgotten")
- Right to restrict processing — limit how we use your data
- Right to data portability — receive your data in a machine-readable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — at any time, without affecting prior processing
To exercise any of these rights, contact us at webonlinepulse@gmail.com. We will respond within 30 days.
8. Cookies
We use cookies to improve your experience. For details, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policy of any site you visit.
10. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
11. Complaints
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Croatian supervisory authority:
Agencija za zaštitu osobnih podataka (AZOP)
Selska cesta 136, 10000 Zagreb, Croatia
https://azop.hr
12. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact
For any privacy-related questions, contact us at webonlinepulse@gmail.com or write to us at our registered address in Rijeka, Croatia.